FAQ'S

What currency are the prices do I see in the site?
All prices are in CAD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at care@myncboutique.com

I am not in love with my order, can it be returned? What if there is an issue?

We have a "FINAL SALE" policy, meaning that we do not return or exchange any items unless there is a damage on our end. 

Unfortunately, any item purchased at Mync Boutique or Mync Hijabs is FINAL SALE and there will be NO REFUNDS & NO EXCHANGES for this. 

Thank you for your understanding.

If there is a product malfunction or an error on our end, then we are happy to allow a return or an exchange. To be eligible for this, however, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can contact us at care@myncboutique.com for any further questions or concerns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If more than 7 business days have passed since we’ve approved your return or exchange, please contact us at care@myncboutique.com.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact our support team and we will assist you with this. 

I have entered an incorrect address What do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at care@myncboutique.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund or exchange will be given after 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is between 2-25 business days, depending on which shipping method you have chosen.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email at care@myncboutique.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly; thanks.